Refund Policy

Last Updated: September 4, 2026

Thank you for purchasing from Sellora Digital. Please read this Refund Policy carefully before making a purchase.

1. Digital Products

Sellora Digital primarily sells digital products.

Because digital products may be delivered or made accessible immediately after a successful purchase, they generally cannot be returned in the same way as physical products.

2. Refund Eligibility

Refund requests may be considered in certain circumstances, including:

You were charged more than once for the same order.

You received the wrong product due to an error on our part.

You are unable to access your purchased product because of a verified technical issue on our side.

The product was not delivered as described, where applicable.

We may request reasonable information to investigate and verify a refund request.

3. Situations Where Refunds May Not Be Available

Refunds may not be available when:

You have already successfully accessed or downloaded the digital product, except where required by applicable law.

You changed your mind after purchasing the product.

You purchased the product by mistake.

You no longer need the product.

You are unable to use the product because of a compatibility issue that was clearly disclosed before purchase.

You violated the applicable product license or Terms and Conditions.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

4. Technical Support

If you experience difficulty accessing your product, please contact us before initiating a payment dispute or chargeback.

We will make reasonable efforts to help resolve legitimate access or delivery problems.

5. How to Request a Refund

To request a refund, please contact us through the contact information provided on our website.

Please include, where possible:

Your name

The email address used for the purchase

Order or transaction details

The reason for your refund request

Submitting a refund request does not guarantee that a refund will be approved.

6. Refund Processing

If a refund is approved, we will process it through the original payment method whenever possible.

The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

7. Chargebacks and Payment Disputes

If you have an issue with your purchase, we encourage you to contact Sellora Digital first so that we can attempt to resolve the issue.

Fraudulent or improper chargebacks may result in the suspension of access to products or services, subject to applicable law.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be published on this page with an updated revision date.